Service Operations Management

COBAEX SVM is a complete solution for service operations management. It covers services delivered on a guarantee and post-guarantee manner, as well as service contracts and standalone incidents. The solution is directed to the companies that are either vendors or dealers of various equipment, which is installed and under service cover served by either the company itself or other organizations that are delivering service on a contractual basis.

System delivers functionality for creating and maintaining in a structured way equipment installations base based in various customer locations. It also utilizes special web-based interface for registering the service tickets by customer, which has been provided an appropriate logon information. After logging in a customer is able to choose from his locations, equipment in these locations and appropriate service contracts the incident subject and fulfill the problem description.

The web-based incident registration mechanism can utilize COBAEX CMS application providing it with additional, specialized components to be put on the webpages, as well as can work standalone - using the SOAP access to the system provided on the COBAEX platform level.

The Service Operations Management solutions based on COBAEX SVM has been successfully implemented in companies such as:

• Immergas Polska Sp. z o.o. - full service operations around whole Poland, system used by over 1000 service technicians
• Koree Sp. z o.o. - service incident registration and management